Monday, February 15, 2010

Why I'm the mean one?

We have a really obnoxious patron who thinks that we are constantly spying on his computer doings. Or that we're controlling the computer from a remote location. Or that basically we just want him to fail. Anyways, one day he came back into the library in a tizzy because he had had a letter that he had typed up "stolen". He had only gone from the library to the Kinkos across the street and he was pretty sure that another patron had "stolen" his letter. But since he had already used his logon to the computer he was not able to get back on.

The policy is that people one get one logon to the computer for up to an hour a day. So I told him this (he knows the policy, but because he always has a "problem" he always needs to get back on, so he was expecting me to let him back on.) and when he realized that I wasn't going to put him back on (mostly because I felt like ticking him off because if I wanted to I could put him back on) he became very upset and asked for the manager. Now the manager wasn't there that day and the person in charge was another LA who has been here longer than I have and she was at lunch. When I told him such he said he would wait. For 45 minutes. In front of my desk. Glaring at me the entire time.

So off I went to go "ask" the person in charge what to do, in reality I went to the break room to have a cookie. And told me coworkers how my plan was backfiring because while I do enjoy upsetting the guy, I did not want him sitting here for 45 minutes. He won. :(

I came back and sweet as pie told him that I was now authorized to put him back on the computer, so I put him back on and then I set about discussing what to do about his "stolen" material. I told him that we would be more than happy to help him file a report for this "theft". His eyes lit up! (I'm assuming that he was very excited that someone was playing in to his paranoia) So I told him, "Great! I'll call the sheriff's station and have someone come down and meet you". You know in movies when they have music playing and then something happens and it's suddenly cut and there is the sound of the record being stopped and the needle scratching sound? It was like that. "Oh no.. I don't think that we should get the sheriff involved I just want to file a report with you at the library" annnnnnnnd the backtracking begins! :) "Well," I said "we don't file theft reports so if you'd like to file a report I'm going to have to call the sheriff..." "Oh.. well.. um I don't want to accuse someone wrongly..." Now in my head I'm thinking "YOU ALREADY DID! Why? Because you're nuts!!!" "Okay! Just let me know if I can help you any more"

And of course he messed up what he was doing, he didn't follow all the prompts for printing and thought he sent his material to the print station and he didn't but he had already logged off so I had to log him back on again. And of course he thinks that this is us deleting his material because we spy on him. Oh did I mention he wrote a book? It's pretty horrible and he bullied us into adding it to the system. I don't think it's been checked out once, except for when he checks it out himself or meets someone at the branch and tells them about it and basically forces them to check it out. I've seen it happen! Usually about halfway through the conversation with him the unsuspecting patron realizes that he may be a little nuts but they don't really have a good escape from him. So they check out the book and then return it either the next day or as soon as he leaves.

Did I also mention that he has to come in and sharper 20 billion pencils on our pencil sharpener every single day? And that he then has the audacity to tell us that our pencil sharpener is not sharpening as sharp as it used to. HMMMM I wonder why? Perhaps because you sharpen a billion pencils at once, and do it every single day??! We usually respond to his complaints with "Oh.. well that's unfortunate. We would have to have a new one donated to us.." HAH!

Sunday, February 14, 2010

Oh bloggy blog blog!

Dear blogger.. it's been 4 months since my last post. Not that there has been a lack of instances to blog about, but real life got in the way. As it tends to do.

But I'm back. With lots of stories to tell and patrons to rag on, WOOO!

But I think the most important thing that has happened in the past 4 months is that I have been accepted into graduate school. This means I am officially on my way to becoming a librarian. It's very exciting and I'm very much looking forward to starting my studies, I just have to finish my coursework at the undergrad level and graduate in May and I'll be all set to start in the Fall :)

Since today is Valentine's Day I think I'll regale you with a story that has a romantic theme to it. The other night my lovely ASL and I were counting down the minutes until closing. Our announcment system goes on at 15 minutes to closing and I was helping out over at the checkout desk when it went off. I didn't notice the woman that my ASL was helping but when I went back over to the reference desk I noticed ASL had made herself scarce and the woman, let's call her Janet*, was looking at books in the 616 area. I was shutting off the reference computers and compiling some stats for the day when she came over to ask a question.

Janet: in a very soft voice "Excuse me, where are the relationship books?

Teenage Librarian: Well, they are right in the area that you were looking at.. did you not find what you needed?

Janet: Well no. I'm looking for something... more personal. More about women...

Teenage Librarian: Um. Okay.. well... here are books like "Sex for Women" and "Getting in Touch With your Feminine Side" are these not what your looking for?

Janet: No.. I'm looking for books on, what's the term that they use nowadays? Masturbation? Masturbating?

PAUSE!!! Now let me explain. I'm pretty good at my job. And I'm pretty good at dealing with patrons who ask weird questions and I'm VERY GOOD at keeping my cool and not laughing and all of that stuff. I've been asked a lot of weird questions.. but never for books on masturbation.. I would think that most people wouldn't need books on that.. but hey? whatever..

Teenage Librarian: Well.. let me go look in the computer and see if we can find you anything.. (See how nice I am? I really am good with the patrons).

Janet: I'm so surprised you don't have anything here in this section. I would think that a lot of people would need books like these.. I'm newly single and by myself and I'm wanting to learn how satisfy myself.. BLAH BLAH BLAH BLAH (at this point I'm furiously typing and focusing on my computer thinking TMI TMI TMITMITMITMITMITMIT!!!)

Teenage Librarian: I'm not seeing anything in particular just on that subject, we have the books that you were looking at that I'm sure will mention IT but nothing just on that subject.

Janet: Well do you think that Neighboring Library might have some?

Teenage Librarian: Let me check. Why yes. I think they do! They are going to be closed tomorrow due to the holiday, but why don't you go over there and look at there selection.

Janet: What are the titles?

Teenage Librarian: UHH Well you know they are going to be at the same call numbers I've already given you.. and there are quite a few titles. I'm sure you'll be able to find some, and if you can't you can ask the reference librarians there.

Janet: OOOOOOOOOH okay.. well thank you so much. It's just been so hard being alone...

Teenage Librarian: ARGGG TMI TMI TMI... actual response: there anything else I can help you find tonight?

Janet: No..thank you..

I gave ASL the stink eye at the end of the night for running away from Janet and leaving me to deal with her. But we did have fun making up titles of Masturbation books on the way out that night.. "The Power of One" "Me, myself and I"... fun times. :)

* Janet is a reference to Rocky Horror Picture Show. The character Janet sings this song called "Touch-A, Touch-A, Touch Me" which is about.. well touching! I thought it was appropriate.